Booking Conditions
Domestic Hospitality
We are VU Ltd a company registered in England and Wales registered no. 3054760 whose registered office is at Kelso Villa, Kelso Place, Upper Bristol Road, Bath BA1 3AU. We are
corporate hospitality booking agents and event organisers.
Your contract with us is subject to the following terms and conditions ("Terms") which supersede all others issued by us prior to their date of issue. We reserve the right to amend our Terms
at any time to conform with any change in any relevant rule of law, code of practice or regulation. We will notify you of any changes to our Terms which may affect you at the time of booking.
Additional terms may be set out in our confirmation of booking.
1. Your contract with us Our services are as advertised and stated in our promotional literature and website.We reserve the right at any time in our absolute discretion not to accept
or to choose not to proceed with any booking. Subject to the availability of the relevant Hospitality Package, the receipt by us of an email booking confirmation, the receipt by us of a faxed/posted
booking confirmation or the receipt of the deposit from the customer (whichever event shall occur sooner) shall constitute acceptance of the booking by us and shall create a Contract subject
to the conditions below.If booking on-line you will be notified on screen or by email once your booking has been accepted. Our confirmation of booking will contain a summary of your
arrangements and the event to which your booking relates. Further details and tickets will be provided to you in due course. Transport to and from an event is not included unless otherwise stated.
2. Payment
You will normally be required to pay us a non refundable deposit of 50% of the overall cost of the booking within 10 days of our invoice date. Final balances must be paid no
later than twelve weeks prior to the first day of the event booked. How your payments are to be made and the exact cost will be notified to you at the time of booking and set out in our
invoice.
If you are booking within 90 days of the event you will be required to pay the full price at the time of booking. There may be increased charges should you make any changes to your booking. Any
"extras" will be added to your booking and charged to you separately. A separate invoice will be issued which will be due and payable by you within 30 days of its date or
immediately if changes are made within 90 days of the event.
3. Prices
The prices quoted are in £GBP (pounds sterling) and are correct at the time of quotation, however, changes may occur from time to time. If there are any changes which affect you
we will notify you. You may be charged and have to pay VAT for our services where applicable.
4. Your responsibilities
4.1You are responsible at all times for your own health and personal safety and that of your party.
4.2If you or any of your party has any medical problems, disability, special dietary requirements or allergies you should inform us at the time of booking so that we can try to
make appropriate arrangements and/or pass this on to the relevant supplier.
4.3 If you have any special requests we will do our best to meet them and/or pass them on to the relevant supplier. We cannot guarantee that these will be met and they are at all
times subject to availability.
4.4 You are responsible for any damage to or loss of any valuables, luggage or personal possessions or any harm (save for personal injury or death due to our negligence)
suffered by you or any other member of your party during the event and your journey to or from the event.
4.5 Please note that all timings (such as timetables, kick offs, start and end times) are subject to alteration without notice. It is your responsibility (save where we arrange
transport to and from an event) to check and confirm all timings relating to your booking.
5. Our liability to you
5.1 We have no liability to you when we act for you as booking agents only. Your contract is with the third party responsible (such as the sponsor, host, promoter or venue) and all
liability to you for the booked event rests solely with them.
5.2 Where we act for you outside our capacity as booking agents only:
5.2.1 we accept no liability for any accident or illness to you whether before, during or after the event save for personal injury or death resulting from our own negligence;
5.2.2 we accept no liability whatsoever in connection with any activities you participate in during or associated with the event, with the exception of those activities arranged
exclusively by and through us;
5.2.3 we accept no liability for any other matter nor for any other loss (including any direct, indirect or consequential loss), harm, costs, claims, damages (including any special,
general or punitive damages) or expenses whatsoever;
5.2.4 our liability to you is excluded to the fullest extent permitted by law.
5.3 We are not liable and accept no responsibility for any breach of or failure by us to perform any part of your contract with us or for any harm which you may suffer before,
during or after the event or relating to the event or booking due to circumstances out of our control, such as (but not limited to) any war or threat of war, riot, civil commotion,
government action, terrorist activity, labour dispute, fire, adverse weather conditions, computer error, telecommunications failure, Internet related problems, delays and
technical or maintenance problems relating to transport, closure of airports, airspace or territorial borders. You accept that when as booking agents only, any cancellation,
amendment to any itinerary or any other changes whatsoever affecting any of the events booked by you through us are also matters beyond our control. We will in such
circumstances endeavour to notify you of any cancellation or change as soon as possible after we receive notice of the same.
5.4 Save in respect of personal injury or death resulting from our own negligence our total liability to you shall be limited to the price paid by you for your booking.
5.5 We are not and cannot be liable at any time for any action, inaction, activity, inactivity, advice or guidance given to you by any third parties or any of our suppliers. Our suppliers
may have their own terms and conditions of business which will affect you. Copies of these can be requested and where available forwarded to you.
5.6 Much of the information provided by us (and whether verbally, on our website or in writing) is supplied to us by third parties. Wherever possible this information is verified by
us but we are not responsible for its accuracy or content.
5.7 We give no warranty whatsoever in connection with our services save as set out in writing in these Terms. All other warranties express or implied are excluded to the fullest
extent permitted by law.
6. Amendment
By you
If you wish to amend your booking please let us know. We will try to make the change but it may not be possible and you may incur further charges. If we are unable to make the
change you will be given the option of proceeding as arranged or cancelling your booking in which case our Cancellation Charges will apply.
Please be aware that certain arrangements cannot be changed once a booking has been made. Where we act as booking agents only and we have already incurred the costs of
receiving your tickets we cannot provide you with any refund. If any of your party drop out or fail to show for an event for any reason no refund is payable.
By us
We may occasionally have to make changes to your booking. We will notify you as soon as possible of any material changes affecting you or your party.
Where this involves an increased charge we may choose to absorb these for you or pass on these charges on to you, in which case you will be given the option of accepting the
charge and paying the increase or cancelling your booking. In the event that you cancel in these circumstances we will provide you with a full refund. Our cancellation charges
will not apply.
We have no liability to inform you of any minor and non-material changes to your booking or of any other changes which may occur due to circumstances beyond our control.
7. Cancellation
By you
If you wish to cancel any of your arrangements with us you must notify us in writing immediately. The date and time of our receipt of your notice to us in writing will be treated
by us as the effective date and time of your cancellation.
By us
We reserve the right to cancel any booking for which payment in full has not been received by us. Our Cancellation Charges will apply.
We may be forced to cancel any booking due to insufficient numbers or other circumstances beyond our control. Where tickets or places are unavailable for any
reason we will refund to you all sums paid by you to us relating to your booking. Where there is a cancellation, delay or suspension of any event by any third party
(including any sponsor, host, promoter or venue) or due to any other circumstances beyond our control we will provide no refund unless and until we are reimbursed by the
third party responsible. In the event of your insolvency, bankruptcy, liquidation, administration or receivership or any arrangement (voluntary or otherwise) being made or entered into by you with or for
the benefit of any of your creditors or any such similar arrangement at any time, we reserve the right to treat your booking as being cancelled and our Cancellation Charges will apply.
Cancellation Charges
more than 120 days prior to event - 50%
between 90 and 120 days prior to event - 75%
90 days or less - 100% (including deposit)
8. Performance/Assignment
We reserve the right to perform our obligations through any associated company, division or sub-division from time to time. We reserve the right in our sole discretion at any time to
assign any contractual commitment or arrangement and any of our liabilities or obligations to any other person.
9. Law
The law of England and Wales applies to the contract between us. If there is any dispute between us which cannot be amicably resolved, this will be resolved in the courts of England and Wales.
10. Data Protection
We observe the statutory requirements for data protection. For more information on data protection please refer to www.dpr.gov.uk.
Contact Details
VU Ltd
Kelso Villa
Kelso Place
Upper Bristol Road
Bath
BA1 3AU
Customer Services Team
Tel: 0871 871 5300
Fax: 0871 871 5314
Our literature and the content of our web-site are protected by copyright. Any unauthorised copying whether by downloading, uploading, faxing, photographic
reproduction or otherwise is prohibited. You may do so strictly for your own private use only in connection with your booking.
VU Ltd is a company registered in England and Wales company number 03054760 whose registered office is at Kelso Villa, Kelso Place, Upper Bristol Road, Bath BA1 3AU