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These conditions and other information in this brochure, separate publicity material or our web site form the
contract between us. All holidays are subject to availability and the booking conditions below, a copy of which
will be sent to you with your invoice for acceptance. When you have booked your holiday, completed an optional
booking form, paid a deposit and we have issued a confirmation, a contract exists between us.
We are VU Ltd P O BOX 3642, Bath BA2 6ZP. If your travel arrangements include a flight departing from the UK,
we hold an ATOL ( Air Travel Organiser's Licence), number 6340, issued by the Civil Aviation Authority. The above arrangements ensure that in the unlikely event of our becoming insolvent, your
monies will be refunded if you have not commenced your journey and get you home if you have travelled abroad
from the UK using air arrangements provided by us. Any dispute arising over our contract will be dealt with
under English Law in a court in your area of residence in the UK.
Our services are as advertised and stated in our promotional literature and website. We reserve the right at any time in our absolute discretion not to accept or to choose not to proceed with any booking. Subject to the availability of the relevant Hospitality Package, the receipt by us of an email booking confirmation, the receipt by us of a faxed/posted booking confirmation or the receipt of the deposit from the customer (whichever event shall occur sooner) shall constitute acceptance of the booking by us and shall create a Contract subject to the conditions below.
If booking on-line you will be notified on screen or by email once your booking has been accepted.
Our confirmation of booking will contain a summary of your arrangements and the event to which your booking relates. Further details and tickets will be provided to you in due course. Transport to and from an event is not included unless otherwise stated.
When you wish to confirm a holiday booking a person aged 18 or over must pay us a non-refundable deposit of 25% of the total booking, or the full holiday price if booked within 60 days of departure. You will be advised at the time of booking if your travel arrangements require additional payments. We will send you a final invoice about 10 weeks before departure and this balance must be paid no later than 60 days before you leave. If we do not receive the balance by the due date we will treat the booking as cancelled by you and you agree to pay the cancellation charges as described in section 4.2 of these conditions. If you make a late booking and it is necessary to issue your documents on departure or send them to you by special delivery, there will be an additional charge of £25 per booking. We accept cheques or bank transfers only.
All our prices are quoted in £'s sterling. The prices in this brochure, and in supplementary promotional
material, apply at the time of printing and may change before you book. We will give you a price quote at the
time of booking and once you have accepted this and a booking has been made and confirmed, we will hold that
price. The only additional charges we can pass on to you are those imposed by UK or Foreign Governments, other
regulatory bodies and airlines.
What your holiday price includes:
Not included:
4.1. Changes
If you wish to change your booking after the confirmation invoice has been issued, the person who made the
booking and paid should contact us and we will try to meet the request, but this may not be possible. If we are
able to make the change requested, you agree to pay us a non-refundable administration fee of £30 per person
outside 60 days of departure and £50 per person 59 days or less before departure.
Important notes:
- Many suppliers, particularly airlines, cruise companies and safari operators, do not permit us to change names
or travel dates and impose full cancellation charges. We will pass these on to you in addition to our
administration charge, where applicable.
- Some accommodation types, particularly self-catering, cruise ship cabins and hotel rooms with reductions
for 3+ people, are priced according to the number of occupants. If fewer people travel than originally booked
there will be extra charges to pay which will be advised to you when you make the changes.
4.2. Cancellations
If you or any member of your party wishes to cancel your booking once a confirmation invoice has been
issued, the person who made the booking and paid must notify us in writing by recorded delivery. The
cancellation charges you will be required to pay will be calculated from the date we receive written
notification. Please note we cannot refund deposits, amendment fees or insurance premiums. We strongly
recommend that you take out full insurance offered by us, which includes cancellation cover as described. We
incur costs from the time you make your booking and you agree that if you cancel your booking, you will compensate
us for our expenses and losses as per the table below. Our cancellation charges increase the nearer the
cancellation is made to your departure date and this is because there is a reducing opportunity for us to
re-sell your holiday. Number of days when written Cancellation amount cancellation is received by us as a %
of price 60 days and over Deposit only
60 days and over Deposit only
59 – 43 days 40 %
42 – 29 days 60 %
28 – 15 days 90 %
14 days up to day of departure 100 %
We will do our utmost to deliver your holiday as booked. As we plan the arrangements many months in advance
we may occasionally have to make changes and reserve the right to do this at any time.
Significant change
Most escorted tours can only run with a minimum number of participants. Numbers vary according to the tour
and in the event of the minimum numbers not being reached, we reserve the right to cancel a tour altogether.
If we do this, or make a significant change, we will do so as soon as reasonably possible. If the reasons for
the change are within our control, we will pay you compensation and you will have one of three options:
Minor changes
A minor change is any other change and we do not compensate in these cases.
a. We accept responsibility for ensuring that the travel arrangements you book with us are supplied as described
in our brochure or on our website. If any part of these travel arrangements is not provided as promised, we will
pay you appropriate compensation if this has affected your enjoyment of your travel arrangements. We accept
responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to
death, injury or illness. Our liability in all cases shall be limited to a maximum of the cost of your holiday
and any reasonable directly attributable costs.
b. We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our
employees or agents, or suppliers and sub-contractors, whilst acting within the scope of, or in the course of
their employment, in the provision of your travel arrangements. We will accordingly pay you such damages as might
have been awarded in such circumstances under English Law.
c. In respect of travel by air, sea and rail and the provision of accommodation, our liability will be limited
in the manner provided by the relevant international convention. Copies of these conventions are available from
us but please allow up to 28 days for delivery. You should note that the acceptance of liability on our part
is subject to the amount of any claim against VU Ltd being reduced by any amount paid to the claimant from
time to time for the same claim by any employee, agent or supplier of VU Ltd who is in any way responsible for
the death, injury or illness you suffer.
d. If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an
activity which does not form part of your package travel arrangements or an excursion arranged through us, we
shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you
want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent
will be given subject to you undertaking to assign any costs and benefits received under any relevant
insurance policy to ourselves. We limit the cost of our assistance to you or to any one booking form to £5,000.
a. You must ensure that you and the rest of your party have valid passports, any appropriate visas and
vaccinations. We are not liable for any costs, delays or illness resulting from your failure to meet these
requirements.
b. You must be responsible for ensuring that any existing medical conditions or disabilities which may require
assistance are declared to us before your book your holiday or, if newly diagnosed, before date of departure.
We can only accept your booking upon the clear understanding that we cannot be liable if any carrier refuses
to accept you or any member of your party as a passenger if this information is not made known to us.
c. You must be responsible for the behaviour of yourself and your party. We or our suppliers reserve the right
to refuse your booking or to remove you and/or any member of your party from any holiday if you or any member
of your party is reasonably deemed to behave in a disruptive, dangerous or annoying manner. No refund or payment
of any costs incurred by you will be made by us under these circumstances, and you may face prosecution.
For your own interest we insist that you must be covered with a comprehensive holiday insurance policy to travel on any of our holidays. Please contact us for details of our recommended holiday insurance. Apart from Wintersports, for which we offer special policies. None of the activities included in any of our holidays can be deemed to be of a hazardous nature, i.e. of the type normally excluded from any travel insurance cover. However, optional excursions may be offered which could include trips in light aircraft or helicopters and these have been deemed to be included under the insurance cover we offer. Those customers electing to take alternative insurance should check their policy to confirm they are covered for these particular activities. Should you, while on holiday choose to take part in any such activity, which was not booked by VU Ltd (e.g. hot air ballooning, white-water rafting, etc.) which can be deemed as being of a hazardous nature, we cannot accept any liability for death or injury. It is also essential to ensure that cover is provided under the terms of your travel insurance. Tour managers and local representatives are instructed not to act as agents in booking any alternative activities other than those approved by VU Ltd. Any assistance they may offer at your request does not imply they have acted as an agent or that these activities have been approved and are offered for sale by the company. If you wish to arrange your own insurance separately with another insurer it must offer at least equivalent cover to our basic insurance before we can accept your booking. Full details must be supplied at time of booking.
Definition of an identical holiday The identical* holiday offered by another tour operator has to be available
for sale either at the time of booking or up to 7 days after you book with VU Ltd.
*Identical means the same: departure date, flight number / class of travel for all flights; accommodation name;
room type; meal plan; transfer arrangements; car type; itinerary / tour content (if a cruise or tour); train
times, operators and stations.
It is a condition of booking a VU Ltd holiday that you must have appropriate insurance. We recognise that our customers may have individual requirements and therefore we have a number of cover options to offer. Many people now take more than one overseas holiday per year and our multi-trip annual policies represent excellent value for money. Please contact for details of our recommended holiday insurance.
VU Ltd
P O Box 3642
Bath
BA2 6AT
Customer Services Team
Tel: 0871 871 5300
Fax: 0871 871 5314
Our literature and the content of our web-site are protected by copyright. Any unauthorised copying whether
by downloading, uploading, faxing, photographic reproduction or otherwise is prohibited. You may do so strictly
for your own private use only in connection with your booking.
VU Ltd is a company registered in England and Wales company number 3054760 whose registered office is at Charter
House, The Square, Lower Bristol Road, Bath BA2 6AT
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